Shipping Policy

Shipping Policy

Processing Time
All orders are processed and dispatched within 6–8 business days of purchase. During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience.

Delivery Time
Once dispatched, international orders typically arrive within 12–20 business days, depending on your location and local customs processing.

Total Estimated Delivery
Please allow a total of 18–28 business days from the date of purchase to delivery (processing + shipping time combined).

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Shipping Delays
While we strive to meet the estimated timeframes above, delays can occasionally occur due to customs, weather, or carrier issues beyond our control. We appreciate your understanding in these situations.

Customs & Duties
International orders may be subject to customs fees, taxes, or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.

Questions?
If you have any questions about your order or shipping status, feel free to contact our support team at contactlunova@zohomail.com, and we'll be happy to help.